
twenty
Building a modern alternative to Salesforce, powered by the community.
The Lens
By Erik Loyd, SaaS CEO and former COO/CFO of an AWS Premier Partner.
Updated Oct 2026
Twenty is a CRM you shape like a database: custom objects and fields, kanban and calendar views, email sync, workflows, AI agents and a full API. It's a serious open source swap for the CRM side of Salesforce or HubSpot, and self-hosting the core is free under AGPL-3.0.
Self-hosting is easier than its reputation. A one-line install script brings up four containers (server, worker, Postgres, Redis), and the docs ask for at least 2GB of RAM. The real work is keeping up: Twenty shipped three minor releases in five days this October, and you own every upgrade.
The free self-hosted tier stops short of SSO, row-level permissions, audit logs and custom AI models. Those need Organization at $19/user/month billed yearly ($25 monthly), cloud or self-hosted. Cloud Pro is $9/user/month yearly ($12 monthly) after a 30-day trial, and Enterprise starts at $50k/year. Solo and small teams: free self-hosted, or cloud Pro. Teams needing SSO: Organization.
The catch: a CRM holds your most sensitive data, and Twenty's 2026 advisories include a critical SQL injection and a bug that showed any workspace member the plaintext IMAP, SMTP and CalDAV passwords of connected accounts. Both are fixed, so don't let upgrades slide.
Free vs Self-Hosted vs Paid
open coreFree: Self-hosted Pro is $0/user/month under AGPL-3.0: unlimited seats, custom objects, fields, views and records, table/kanban/calendar views, email and calendar sync, workflows, AI agents, field-level permissions, REST and GraphQL API, webhooks and an MCP server, up to 5 workspaces, community support only. Cloud has no free tier, only a 30-day trial with no credit card.
Self-hosted: Docker Compose with four services (server, worker, Postgres 16, Redis) via a one-line install script; the docs ask for at least 2GB of RAM. Self-hosted Organization costs $19/user/month billed yearly or $25/user/month billed monthly and adds custom AI models, row-level permissions, SAML/OIDC SSO, audit logs, encryption key rotation, Twenty team support and a commercial license with no AGPL obligations. Files marked /* @license Enterprise */ are under a commercial license and need a subscription in production. Enterprise (from $50k/year) adds SCIM, air-gapped deployment, LTS releases and a security review and DPA.
Paid: Twenty Cloud: Pro $9/user/month billed yearly or $12/user/month billed monthly (workflow credits are metered: the page lists 50/year on yearly and 5/month on monthly), Organization $19/user/month yearly or $25 monthly (row-level permissions, SAML/OIDC SSO, custom domain, audit logs, priority support), Enterprise from $50k/year (single-tenant isolation, IP allow-listing, SCIM, dedicated support and SLA). Yearly billing saves 25%.
Self-hosted is free with unlimited seats and records, but SSO, row-level permissions and audit logs cost $19/user/month billed yearly ($25 monthly) even on your own servers. Cloud Pro is $9/user/month yearly or $12 monthly.
What to do by team size
- Solo
- free self-hosted, or cloud Pro at $12/month ($9 billed yearly) to skip the ops
- Small team
- free self-hosted if someone will keep up with upgrades; otherwise cloud Pro at $9/user/month billed yearly
- Medium team
- Organization at $19/user/month billed yearly ($25 monthly) once you need SSO, row-level permissions or audit logs
- Large team
- Enterprise from $50k/year for SCIM, LTS releases, single-tenant or air-gapped deployment
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